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DATE ADDED: Fri 28/06/2019

Automotive Aftersales Manager

West Sussex, UK

JOB TYPE: Permanent

SALARY: £50000/annum

Aftersales Manager required in Crawley

Salary - DOE
On target earnings ranging up to £50,000 + company car
Monday to Friday: 8.00am - 6.00pm
Saturdays: 8.00am - 1.00pm (1 in 3)


To formulate policies and procedures to achieve maximum revenue and profitability through the sale of labour, parts and materials
To control stocks and assets at a level commensurate with profit requirements and customer satisfaction
To ensure the highest level of customer satisfaction and retention
To help Retailer to achieve industry-leading standards of process efficiency and cost control
To ensure departmental compliance with company policies and industry guidelines

Job Description

To ensure that all After Sales departments achieve profit margins in line with budget forecasts and annual objectives.
To foster and maintain a high level of customer satisfaction and quality service. All employees of this firm are required to carry out their duties in accordance with the firm's Quality Policy and Procedures.

Customer Satisfaction

To maintain all relevant customer satisfaction documentation and ensure that all staff are familiar with the firm's, and manufacturer's, customer care policies
To ensure high standards of quality and workmanship
To control and oversee the correct operation of the After Sales Department on a day- to-day basis in the following key areas, using established systems and procedures
Workshop loading and labour sales
Discounting and Goodwill policy
Manning and staff rotas
Advertising, Promotional Prospecting activities
Parts stocking levels and turnover
Parts re-order procedures and VOR order levels
Customer satisfaction and CSI scores
Special tooling and workshop consumables
Staff training and disciplinary procedures

Candidate requirements:

You must have current experience within a Aftersales Manager/Service Manager or Parts Manager position within a franchised Dealership
You must have excellent knowledge of the Aftersales department
You must have a full manual driving licence with no more than 6 points

Apply with your full CV to Progress Recruitment Solutions (UK) Ltd quoting Job Reference PRS21329

Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however if you have automotive experience we will keep your details on file and contact you should a vacancy arise that matches your skills and experience.

We are a leading recruiter within the automotive sector providing coverage across the UK, if you are looking to further your career within the motor trade please get in touch with us.

We have many motor trade positions available ranging from car sales and vehicle technician jobs through to general manager.

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Automotive | Motor Trade | Dealership | Showroom | Aftersales | Service Manager | Aftersales Manager | Jobs | Crawley | Sussex | Surrey
Role: Automotive Aftersales Manager
Job Type: Permanent
Location: West Sussex,

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