Community Safety Officer

London

Hybrid working 2 days office / visits, 3 days home working

Permanent £40,000

Our client is a housing association with over 7,000 homes across nine south London boroughs. They are a provider of homes for rent (social and affordable), shared ownership, outright sale, and supported housing. They also have a small portfolio of commercial properties and garages.

As a Community Safety officer, you will act as an expert on anti-social behaviour, providing a high-quality service and point of contact their customers. The position will involve providing a proactive antisocial behaviour service which includes investigative, enforcement and preventative activities.

The role is fast paced, challenging, and rewarding, and is a crucial service to their customers in the neighbourhoods. With demonstrable experience in a customer facing role and in anti-social behaviour, you will thrive in a position that deals with complex, and sometimes emotive situations.

A day in the life

• You will take active ownership and direction of cases referred to you.
• You will provide specialist advice, guidance and support in respect of ASB and in more complex case work.
• You will develop appropriate responses and solutions to ASB in conjunction with internal and external partners and co-ordinate their implementation.
• You will use your knowledge of legislation to identify and exercise appropriate legal powers to stop anti-social behaviour in cases referred to you.
• You will construct the detailed evidential base for legal action. In particular, to ensure the provision of clear, coherent and well-detailed witness statements to facilitate success in such action.
• You will take responsibility for service-related complaints/queries from customers ensuring that the customer experience is positive, professional responded to within set timescales
• You will be flexible and adaptable with some remote working.

What you will need

• Knowledge of the legislative framework of Anti-Social Behaviour, such as the ASB, Crime and Policing Act 2014
• Sound knowledge of housing management practice relating to the management of ASB and remedies available for breach of tenancy conditions
• Experience preparing witness statements and accompanying legal documentation
• Organisational skills and a keen attention to detail
• Strong external awareness, thinking beyond own area of professional expertise.
• Active listening skills, convey key messages and describe processes clearly and effectively
• Ability to prioritise and cope well under pressure to meet targets
• Excellent written and verbal communications

Please click 'apply now' or contact me for more information

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