An exciting opportunity has become available with our long-established client based in Stonehouse. They are seeking an Operations Manager to join their team on a full time, permanent basis.

Delivering training to over 10,000 candidates each year, the organisation designs and delivers high quality, bespoke courses across a broad range of areas including Lifting Operations, Materials Handling, Health & Safety, Construction and Plant Machinery, Transport, and Civil Engineering.

Your role will be pivotal in ensuring efficient day to day administration processes whilst building strong client relationships. Acting as a bridge between the client and the company, you will ensure client satisfaction while driving operational efficiency and business growth. This role will play a key position in the management team overseeing internal operations, staff supervision and process improvements.

Key Responsibilities:

-Oversee operational management, order processing, customer service and ensuring all internal processes are followed

-Lead, motivate, train and supervise the administration team

-Support and maintain CRM/ERP systems, process quotes and handle order progression

-Prepare and analyse performance and opportunity reports and forecasting weekly/monthly figures

-Maintain customer relationships, acting as the main point of contact for client concerns

-Identify and implement improvements to administration systems to increase productivity and efficiency

Candidate Attributes:

-Proven experience in a fast-paced administrative, or customer service role

-High proficiency in Microsoft Office applications

-Strong verbal and written communication skills

-Excellent attention to detail and ability to prioritise

-Good problem-solving skills

Hours: Monday to Friday, 37.5 hours per week, 8:30am – 5pm

Salary: Circa £35k per annum, depending on experience