The Head of Operations plays a critical leadership role across the Group, ensuring the effective delivery of operational services and continuous improvement initiatives across both the insurance broking and compliance consultancy divisions. This role oversees a high-performing central operations team, delivering system, process, and infrastructure solutions that enable the wider business to grow, integrate acquisitions, maintain compliance, and deliver exceptional client service. You will lead cross-functional project delivery, system migrations, acquisition integrations, resource planning, and major transformation initiatives - helping to translate group-wide strategy into practical and efficient operational outcomes

Skills and Experience Required

• Proven track record in senior operational leadership, ideally within insurance broking or

financial services.

• Strong project and change management skills with the ability to lead multiple complex

workstreams.

• Experience of systems migration and acquisition integration.

• Knowledge of insurance operating models and the regulatory environment (e.g. FCA).

• Highly developed interpersonal and stakeholder engagement skills.

• Ability to lead through ambiguity and prioritise under pressure.

• Comfortable handling detail while maintaining a strategic view.

• Experience with platforms such as Acturis, SchemeServe and VoIP systems.

(Desirable)

• Exposure to IT or telephony platforms in a leadership context. (Desirable)

• Understanding of resource modelling and MI/reporting for performance management.

(Desirable)

Benefits

• Competitive Salary up to £65,000 including a car allowance.

• Play a central role in shaping operational success and integration across a growing group.

• A role with reach, visibility, and tangible impact across multiple businesses.

• Supportive culture with a focus on collaboration, performance, and innovation