Account Manager / Junior Account Manager - MSP

Locations: North West London, Colchester, Portsmouth, Wolverhampton
Salary: £35,000 - £45,000 DOE + Bonus
Hours: Flexible (start between 8:00-9:30, finish between 16:30-18:00)
Working Model: Fully on-site for 3-month probation, then hybrid (3 days in the office / 2 days from home)

We are recruiting on behalf of a growing Managed Service Provider (MSP) seeking a driven Account Manager or Junior Account Manager to join their team across multiple UK locations.

This role is ideal for someone with at least 1 year of experience in an Account Management role within the MSP sector, who is confident managing existing client relationships and generating new business.

You will play a key role in managing client accounts while actively identifying opportunities to expand the client base.

Key Responsibilities as an Account Manager:

• Act as the main point of contact for your assigned MSP clients
• Build and maintain strong, long-term relationships with stakeholders
• Proactively resolve client issues and ensure service excellence
• Collaborate with technical teams to deliver seamless IT support
• Identify and close upselling opportunities and expand existing accounts
• Develop new business by building relationships with prospective clients
• Support onboarding of new clients and oversee contract renewals

Requirements as an Account Manager:

• Minimum 1 year of experience as an Account Manager within an MSP is essential
• Background in 1st and 2nd line support
• Proven ability to build and maintain strong client relationships
• Comfortable selling to both new and existing clients
• Strong verbal and written communication skills
• Excellent organisation and prioritisation abilities
• Confident working independently and collaboratively with technical teams

What's on Offer as an Account Manager:

• £35,000 - £45,000 salary (depending on experience) + performance-related bonus
• Flexible working hours to support work-life balance
• Hybrid working available after 3-month probation (2 days working from home)
• Supportive, collaborative work environment
• Ongoing training, development, and clear progression opportunities

If you're ready to take the next step in your MSP career with a company that values both account retention and business growth, we want to hear from you.

Apply now or contact us for further details.