We're looking for a proactive IT Engineer to support our growing team in Cambridge.
In this hands-on role, you'll be the first line of support across hardware, software, and network issues — keeping systems running smoothly and enabling your colleagues to stay productive. You'll work across a range of modern tools and platforms, supporting everything from laptops to cloud services. It's a great opportunity to gain real breadth in a technically fast-paced environment.

🧰 What You'll Be Doing
Provide hardware support and troubleshooting for on-site users
Monitor, triage, and resolve support tickets within defined SLAs
Manage and maintain IT equipment stock; place orders when needed
Act as the first escalation point for incidents and outages
Support onboarding/offboarding processes for starters and leavers
Collaborate with third-party suppliers and service providers to resolve issues
Contribute to IT projects and infrastructure improvements
Document repeatable IT tasks, processes, and end-user guides
Administer and support SaaS and PaaS applications used by the business
Identify and recommend ways to reduce recurring issues through process or tech improvements
🧠 What You'll Bring
Hands-on experience supporting Windows 10 and Apple OS environments
Familiarity with Azure AD (Entra), Active Directory, Group Policies, and Office 365
Understanding of basic networking: IP addressing, DNS, VPNs, VLANs, etc.
Experience with Windows imaging and device deployment
Comfortable working with mobile devices (Android/iOS) in a managed environment
Awareness of Windows Server, Azure, and AWS platforms
A problem-solving mindset and a friendly, customer-first approach
Why You'll Enjoy This Role
Get stuck in - work across hardware, cloud, mobile, and more
Learn fast - gain exposure to modern SaaS/PaaS tools and hybrid environments
Own your work - be trusted to manage day-to-day support and projects
Support that matters - help keep mission-critical systems running for teams building real-world tech
Friendly environment - work onsite with a close-knit, technically strong team