Community Engagement Officer

Our client is looking for a Community Engagement Officer to work 3 days a week in Crewe and 2 days a week in Manchester

Start Date - 7th July 2025

Duration - 5 months

Main Duties :

· Develop relationships with relevant businesses and other stakeholders during the works, including visiting properties and identifying any specific requirements that need to be accommodated.

· To be a key point of contact for the public, local businesses and stakeholders for any scheme queries and concerns (supported by our Site Manager and Senior Community Engagement Officer), responding to these in a timely manner and are fully addressed.

· Work closely with the Site Manager to ensure effective communication with all relevant parties, including the creation and distribution of information letters, flyers and progress reports.

· Set up communication lines with local council customer service desk to ensure passage of complaints is prompt so that issue can be quickly investigated and dealt with.

· Respond to any queries and complaints in a timely fashion, keeping a register of all comments, compliments and complaints received on our company database.

· Hold 'drop-in' sessions, welcoming members of the public/ businesses/ stakeholders to ask any questions.

· Attendance at meetings with the Project Team and Client as required.

· Set up of site in line with the criteria for safety of onsite staff and visitors, erection of safety posters, information boards, site signage etc, and maintain on site information boards with information for the public.

Work with the site team to deliver best practice customer service in alignment with the Considerate Constructors Scheme (CCS) Code of Practice,

Pay Rate - £14.90 per hr PAYE

Please call Nye on (phone number removed) to apply

CDFTR