Are you a calm, detail-driven problem-solver that students and colleagues rely on when things become unclear or processes get complicated? Do you have experience in Higher Education and a passion for supporting students and delivering fair, well-managed academic processes? Signature Recruitment is partnering with a leading London university to recruit a Student Services Administrator. This is a full-time, 4-month temporary role with a hybrid working pattern, including two days on campus (Tuesdays required).

You’ll join a collaborative, student-facing team that supports appeals, misconduct, deferrals, and other complex regulatory processes within the academic cycle. This is a great opportunity to build experience in student services while contributing to high-impact administrative processes that support student success. You will liaise with staff, students, and stakeholders to deliver day-to-day support across regulatory cases, records, policies, and casework.

• Manage shared inboxes and triage queries on appeals, deferrals, misconduct, and exceptional circumstances.
• Draft accurate, sensitive responses to complex student queries.
• Prepare documentation for academic reviews and exam boards.
• Maintain records and systems with strong data protection compliance.
• Support front-facing services including drop-ins and enquiry counters.
• Update policies, guides, and webpages for students and staff.

• Excellent written communication, especially via professional and sensitive email correspondence.
• Higher Education experience, ideally in student services or academic governance.
• Strong attention to detail when managing confidential academic data.
• Confident working independently, using initiative to prioritise tasks.

If you’re ready to support students through key academic processes with clarity, professionalism, and care, we’d love to hear from you. Apply now or contact Signature Recruitment for more details.

While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities.

Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensures all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation. SIG-T10478