§ The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
§ Providing customer service regarding collection issues, resolve client discrepancies and short payments.
§ Responsible for monitoring and maintaining assigned accounts- Customer calls, collections notices, filing mechanics liens/releases, small claims
§ Accountable for reducing delinquency for assigned accounts.
§ Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
§ Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
§ Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
§ Establish and maintain effective and cooperative working relationships with internally and externally.
§ Daily, weekly and monthly reporting to the Accounting Manager
§ Delinquency notices, as required
§ High volume phone calls to assigned delinquent customers
§ Reconcile customer disputes as they pertain to payment of outstanding balances that are due
§ Provide excellent & considerate customer service
§ Internal and External customer interface
§ Participate in team planning meetings
§ Meet defined department goals and activity metrics
§ 3-5 years High Volume corporate Collections experience.
§ Knowledge of Billing and Collections procedures
§ Construction industry knowledge a plus
§ Accounts Receivable knowledge/experience a plus
§ Strong attention to detail, goal oriented
§ Experience with QuickBooks a plus
§ Proficiency with Microsoft Outlook, Word, Excel
§ Commitment to excellent customer service
§ Excellent written and verbal communication abilities
§ Ability to prioritize and manage multiple responsibilities
Burns Environmental Services is an environmental and demolition firm that never stands still because something great is always happening. As a leader in our industry, Burns Environmental cares about meeting our customers' specific needs and providing them with economic and efficient solutions. Professionalism, clear communication and integrity are core standards at Burns Environmental Services. Our clients know they can depend on us to consistently exceed expectations, every time.
The most valuable commodity that Burns has is our people. Company culture is an important aspect at Burns. We appreciate the team we have, and our looking to expand into a market that is continually growing.
Our mission is to become the number one leader in the environmental remediation industry by taking a genuine and passionate interest in the growth of our people and our clients. We will continue to expand and increase our influence in California, while constantly developing our leadership roles in the for-profit and non-profit sectors. Through our vision, our competitive drive to be the best, and our unrelenting work ethic, we will make our positive mark on the world by making a positive mark in the lives of every individual or organization we come in contact with.
Role: Collections Specialist
Location: North Hollywood,
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