Our client, a respected name within the financial services sector, is seeking a Complaints Administrator to join their growing compliance team. This is a fantastic opportunity for someone with a strong understanding of customer care and complaint handling within a regulated environment to take the next step in their career.

You will work closely with the Complaints Manager to handle a variety of complaint types, including customer and third-party complaints, while ensuring fair outcomes and meeting strict regulatory requirements and deadlines.

Key Responsibilities:

Investigate assigned complaints in a consistent, fair, and prompt manner

Ensure all complaints are handled in line with company policy and Consumer Duty principles

Manage the complaints inbox, ensuring timely and professional responses

Support with Root Cause and Trend Analysis

Assist with the preparation of DSARs (Data Subject Access Requests)

Maintain up-to-date knowledge of DISP and MCOB rules

Organise and prioritise workloads to meet FCA regulatory deadlines

Provide general administrative support to the Complaints Manager

Person / Experience Required:

Essential:

Experience handling complaints in a financial services or regulated environment

Understanding of Consumer Duty, Treating Customers Fairly (TCF), and DISP (training can be provided)

Strong IT skills including Microsoft Word, Excel, and PowerPoint

Excellent written and verbal communication skills

Strong analytical and problem-solving skills

High attention to detail and accuracy

Ability to prioritise tasks, use initiative, and work independently

Comfortable working within a collaborative team environment

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.