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DATE ADDED: Fri 21/09/2018

Customer Service Rep And Shipper

Pleasant Grove, USA


Job Description

Customer Service Representative and Shipper
Position Description
Mothers Lounge is seeking a full-time Customer Service Representative and Shipper to join our team! You will be responsible
for helping customers with their orders and answering product questions through Live Chat, Emails
and Phone calls. We need someone who is genuinely excited to help customers and is excited about their
job! Starting pay is $13 per hour. This is a fun and uplifting position.
Position Responsibilities
Handles large amounts of customer inquiries and complaints in a professional and positive manner, through
phone, email and chat.
Troubleshoot and resolve issues with appropriate solutions and alternatives, within an appropriate amount
of time.
Documents and updates customer records based on interactions.
Provides accurate, valid and complete information by using the right methods/tools.
Develops and maintains a knowledge base of the evolving products and services.
Takes the extra mile to engage customers.
Helps with shipping when needed.
Position Qualications
Works well with others
Problem-solving skills
A natural people-person
Able to follow guidelines and policies
Proven customer service experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to dierent types of characters
Not easily oended
Excellent written and verbal communication skills
Ability to multi-task, prioritize and manage time eectively
High school degree, GED or higher
Additional Info
What began as one mom’s journey to simplify motherhood has grown into a world-leading brand in the
mom and baby industry. We are committed to showing moms around the world that motherhood can be
made functional, yet fashionable with the many products we oer.
As a private company, we have a very down-to-earth environment. You will nd that we are relaxed, but take
our work seriously. The employees here love working here, and we hope you will too. Starting pay is $13 per

Company Description
12 brands and more coming! Mothers Lounge prides itself in thousands of customers per day. Over half a million new customers every year!

We have a very relaxed and upbeat environment here at Mothers Lounge. It's busy, but fun!

Role: Customer Service Rep and Shipper
Job Type:
Location: Pleasant Grove,

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