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DATE ADDED: Thu 27/09/2018


Watertown, USA


Job Description


Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.


Essential Duties and Responsibilities

  1. Recruit, hire, train, schedule and supervise staff.

  2. Member service oversight making sure all staff is providing a great customer experience at all times.

  3. Very involved in all front desk related tasks

  4. Great/meet potential members and provide gym tour

  5. Facilitate member service issues and questions.

  6. Ensure prompt opening/closing of gym.

  7. Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily

  8. Process weekly employee payroll

  9. Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing

  10. Authorizes expenditures and makes bank deposits daily

  11. Prepare all new hire forms and send to appropriate regional manager

  12. Backup support for any employee who is out due to illness, etc.

    Essential Behavior Requirements

  1. Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.

  2. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

  3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

  4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Role: Manager
Job Type:
Location: Watertown,

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