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Date Added: Fri 26/05/2023

Investigation Support Caseworker (AO) - Band E

Birmingham, B2, UK
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Job Type: Permanent, FullTime

Salary: £11.28/hour

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Our Public sector client is looking for a temporary employee to join their team as an admin officer. This is initially a temporary role until March 2024, with the chance of an extension. This is a full-time role, 37 hours per week, Monday - Friday. Your usual working hours will be 9am - 5pm. The payrate for this role is £11.28, paid on a weekly basis.

The office location of this role is B2 4AA.

You will provide administrative support to the investigations team, which may include; undertaking; calls to concern raisers, land registry searches, life event verification (LEV) checks, Property Search Group(PSG) checks, memorandum of understanding requests to the department of work and pensions (DWP), information requests to 'Primary Care Support England' (PCSE) and the drafting and sending of letters to relevant agencies, ensuring the correct information is sought and saved in the correct place.

You will be responsible for multiple cases per day, working to short time frames, enabling investigations to be concluded quickly to achieve key performance indicators, with the relevant information received.

Primary Duties
- Accurate completion of internal forms/documents and external correspondence.
- Monitoring a central inbox, saving any incoming correspondence correctly to the appropriate place.
- Make calls to concern raisers to obtain information.
- Continually updating investigation records to assist in keeping an accurate record of actions taken.
- Consider whether concerns received are valid and suitable for investigation.

- Manage daily workload in accordance with performance expectations. Prioritising work appropriately, seeking guidance and support from team leader as necessary.
- Bring issues in relation to administrative functions to the attention of the team leader.

Record-Keeping, data security and Statistical Analysis
- Acknowledge and adhere to statistical deadlines and act on directions from team leader as necessary to help maintain internal data collection.
- Take personal responsibility for compliance with the OPG record keeping policy.

Develop and maintain a culture of excellent service delivery and continuous improvement.
- Proactively look for ways to improve service delivery, and work with OPG Change

Management processes to suggest and introduce improvements.
- Offer insights and recommendations based on evidence and experience.
- Maintain a pro-active and positive approach to the work.
- Take responsibility for own learning and development. Regularly review your performance record to assess your strengths and areas for development and work with your manager to identify learning opportunities
- Participate in evaluating and improving your own performance.
- Undertake other administrative duties as required or as implemented due to team leader direction, continuous improvement activity or major organisational change
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