MRJ Associates are working on behalf of our client Enfield Council who are recruiting for Operational Support Officer within the Local Authority paying up to £19.56

YOUR NEW CONTRACT

* Minimum 3 Months contract - Starting ASAP

* 35hrs per week across a 5-day rota.

* Payrate up to £19.56per hour (Umbrella)

PRIMARY JOB FUNCTION

Support Officers provide high level quality and comprehensive business support services across the Council and are able to follow standard operating procedures with limited supervision.

Support Officers should actively champion continuous improvement and the implementation of automation and efficient ways of working.

DUTIES AND RESPONSIBILITIES

* Responsible for delivering to a high standard the business support menus to ensure effective operation of the services. Including but not limited to data entry and analysis, record keeping, customer care focused, reception and understanding service specific administrative tasks.

* Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner

* Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.

* Deal with straightforward customer enquiries and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place.

* Understand when and how to escalate issues to ensure requests are completed within a timely manner.

* Maintain up to date knowledge to ensure effective utilisation of IT systems used

* Organise and prioritise allocated workload as appropriate, keeping team managers aware of demands which may impact on targets/deadlines and service standards.

* Inform opportunities to eliminate waste, stop non-value adding activities and maximise the potential of simplified and shared ways of working and automation

* Carry out all accountabilities in compliance with the Council's Policies and Procedures

* Provide a front line face-to-face/telephone service to customers, making suitable referrals to other service areas where appropriate and resolving enquiries to a high standard, ensuring high levels of customer satisfaction

SKILLS AND ABILITY

* Experience of supporting change / efficiency initiatives

* Working within a business support environment delivering high quality services

* Strong communication skills and experience

* Strong IT/Technical skills, knowledge

* Development of skills and knowledge

* Experience of delivering high quality customer service/care

WHAT YOU NEED TO DO NOW

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now