ServiceNow Administrator
Location: Cambridge | Full-Time | Hybrid Options Available

Are you a tech-savvy problem solver with a passion for bridging the gap between IT and business operations? We're looking for a proactive and detail-oriented ServiceNow Administrator to join our dynamic team!

What You'll Be Doing

As a key member of our team, you'll be the go-to person for managing and optimizing our ServiceNow platform, ensuring seamless communication between technical teams and business stakeholders. Your day-to-day will include:

Managing ServiceNow operations and acting as the liaison between IT and business teams
Chasing and coordinating with stakeholders to drive progress
Providing technical support, triaging incidents, and escalating issues as needed
Supporting UAT activities, including basic script writing, deployment, and reporting
Translating business needs into actionable user stories with clear acceptance criteria
Monitoring and escalating unresolved actions
Developing analytics, monitoring SLAs, and identifying trends
Offering business analysis support for ad-hoc projects
Occasionally stepping into minor project management roles

What You Bring to the Table

We're looking for someone who is not only technically skilled but also a great communicator and collaborator. You should have:

Strong IT skills and excellent knowledge of the Microsoft 365 suite
A polite and professional telephone manner with a customer-first mindset
The ability to work diplomatically with stakeholders at all levels
A structured, detail-oriented approach to work with excellent time management
Strong written and verbal communication skills
Self-motivation and the ability to work independently
Experience with ServiceNow, especially Workplace Service Delivery
Familiarity with the ServiceNow SPM module and agile methodologies (desirable)
Working knowledge of database management and solid analytical skills

Why Join Us?

Be part of a collaborative and supportive team
Work on impactful projects that drive real business value
Enjoy flexibility and opportunities for professional growth

This vacancy is being advertised by Belcan