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DATE ADDED: Thu 25/04/2019

Solutionline Apprentice In Salford M50

Salford, UK
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COMPANY: QA APPRENTICESHIPS

JOB TYPE: FullTime

Employer description: This is a leading worldwide on-site Service Solutions Company. This is the 18th largest employer worldwide, with a spacious/bright office environment, in the top 50 employees for women, diversity/inclusion and health/wellbeing initiatives. They provide great training, as well as opportunities for development. We want someone who is Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks Job Details: Job overview: As the Support Apprentice, you will be responsible for the receipt of problems reported by customers, and the co-ordination of rapid and appropriate responses, including: channelling requests for assistance to appropriate functions for resolution, monitoring progress, and keeping customers appraised of progress. Responsibilities: Escalation procedures, promptly allocating unresolved calls as appropriate Maintaining the log and advising customers of actions taken Providing advice to customers on systems, products and services which are available to them Assisting the line manager in identifying personal training and development needs Gaining sound understanding of Sodexo specific PC applications and the impact of any failure / problems Providing mentoring / training to more junior members of the Support team as required Undertake any other tasks as requested by Management Required skills: Ability to understand the needs of customers, and keep them in mind when taking actions or making decisions Articulate and effective communicator both orally and in writing Organised and methodical Demonstrates initiative and anticipates needs of stakeholders Self-starter Qualifications: Grade C or above in Maths and English at GCSE-level (or equivalent) Salary: £10,000 - £12,000 per annum Daily working hours: Monday to Friday 9:00am - 5:00pm Important Information QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
Role: Solutionline Apprentice in Salford M50
Job Type: FullTime
Location: Salford, Greater Manchester, Greater Manchester

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