Overview

Hours of Work: 37.5 hours per week (flexible working required to meet the needs of a demanding client).

Work place: Chelmsford

Salary: £30,000 plus commission

Company Car: Available

Reports to: Contract Manager

Scope: To provide client support with booking & managing flexible worker resource across those sites aligned to their area.

Key Responsibilities:

• Deliver the highest levels of operational support to all the sites aligned to the sites the branch resources. This should include but not be limited to:
• Operational fulfilment ensuring all bookings are made in a timely manner in line with our service level agreement
• Support the contract manager with forward planning
• Maintain close working relationships with all driving staff across each location using the tools available
• Deliver 100% compliance against all recruitment vetting standards at all times
• Maintaining best practice as outlined by the business.
• Ensure all minimum standards associated with our booking & management process are maintained
• Ensure the correct onboarding process is always followed.
• Manage and maintain all systems i.e., online portal, Job Matching and Joined Up
• Ensure support for the Manager to deliver 100% compliance audit rating.
• Support with effective roll out of any new internal initiatives/projects.
• Provide initial point of contact for any and all HR related matters and communicate with all concerned in a timely manner.
• Support Onsite colleagues with day-to-day worker issues around pay, holiday, sickness, attendance etc.
• Ensure all personal objectives are met.
• Escalate to contract manager, in a timely manner, any known operational issues that might involve the senior RMG/Pertemps management.
• To maintain the highest levels of communication both written and oral with the client, the flexible workers and within the Pertemps management team.
• Ensure that all relevant payroll deadlines are met at all locations, managing the flow of information between the client and our internal departments.

Key behavioural skills:

• To possess good levels of business acumen including oral/written business communication skills to a high standard.
• To display a strong approach to managing the various sites identifying opportunities for the contract manager to improve process, recruitment, financial and operational performance to the benefit of the Pertemps contract.
• To evidence capability for making sound/confident decisions on behalf of the client and Pertemps.
• To evidence a calm, encouraging and enthusiastic character when managing complex and sensitive internal and external communications.
• To meet and exceed all tasks and functions without management reminder.