Compliance Administrator

Location: Altrincham

Salary: £25,000 per annuum

Contract: Permanent

Time Recruitment is proud to be the exclusive recruitment partner for this exciting opportunity.

We are seeking a highly organised and detail-oriented Compliance Complaints Administrator to join a leading healthcare provider. This role is pivotal in supporting the Hospital Director and Senior Management Team to ensure the highest standards of patient safety, governance, and service quality.

Key Responsibilities

Provide professional administrative and secretarial support to the Hospital Director.
Support a culture of patient safety and learning from incidents and complaints.
Assist with investigations and reviews, including serious incidents, whistleblowing, and complaints, ensuring timely and policy-compliant reporting.
Monitor patient experience, identify themes, and support improvements in practice and policy.
Work with senior leaders on service improvement plans and quality performance indicators.
Maintain accurate records of CQC notifications, incident reports, and governance reviews.
Coordinate responses to patient complaints in line with policy.
Prepare quality reports and lead the organisation of Clinical Governance meetings.
Contribute to clinical audits, policy development, and embedding of learning.
Use data systems to support improvements in patient safety and experience.

Skills & Experience

Strong administrative experience, ideally within healthcare.
Excellent communication, organisation, and time management skills.
Ability to work under pressure and meet tight deadlines.
First-class customer service skills.
Experience with audit processes and diary management