Reservations Assistant

5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.

We are currently looking for a Reservations Assistant to join our Reservations Team.

The company benefits our Reservations Assistant will receive are:

• 33 days holiday per year (including bank holidays)
• Discounted gym membership with Nuffield Health & Gymflex
• Birthday day off
• Monthly well-being days with our Chiropodist, Reflexologist and Masseuse
• Private medical insurance with AXA
• Cycle to Work Scheme
• Employee Assistance Programme - Hospitality Action
• Free English Classes
• Access to a company doctor
• Eyecare vouchers
• In-house industry training
• Sponsored social events
• Season ticket loans
• Retail discounts with Edenred
• Recommend a friend bonus of 750
• Staff Accommodation (subject to availability)
• 20% Staff Discount at Birley Bakery
• Nursery Workplace Scheme
• Free freshly prepared meals on duty

The responsibilities of the Reservations Assistant are:

• Answering the main club line and being the first point of contact for callers to the club.

• Transferring calls internally, taking messages, and passing on to the relevant department / person.

• Taking reservations using Sevenrooms, making cancellations, changes and amendments.

• Take point on alterations to table plans, schedules, sheets, timings on Sevenrooms back of house once signed-off by HoD

The Experience & Qualifications required of our Reservations Assistant are:

• Experience of working in a luxury hotel, restaurant or private member's club advantageous
  
• Excellent phone manner and organisational skills
  
• Knowledge of Sevenrooms booking system
  
• Ability to multi-task Excellent rapport building and inter-personal skills
  
• Good IT/Admin Knowledge

The working hours:

• You will be based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday
  
• Sundays always off
  

The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

If you feel that you have the experience and skills to join us as Reservations Assistant at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.