Location: Salisbury, Wiltshire

Salary: DOE + Annual Performance-Related Pay (APRP)

Hours: Full-time (37.1 hrs/week, 5 days)

• Competitive salary + APRP – reward for your performance
• Full JET (Jewellery Education Training) – industry-recognised qualification
• 29 days annual holiday (including bank holidays)
• Workplace pension
• Supportive, friendly team environment with ongoing development and career progression

We are an award-winning luxury jewellery retailer with multiple stores across the South of England. Known for exceptional customer service, high-end craftsmanship, and premium jewellery, we pride ourselves on creating a memorable customer experience.

Our team enjoys a supportive, professional environment, where ideas are valued and opportunities to progress your career are actively encouraged.

We are looking for a hands-on Luxury Jewellery Store Manager to lead our Salisbury store. This is a high-responsibility, highly rewarding role, perfect for someone with retail management experience in luxury or boutique settings.

You will manage a team of 6, take full ownership of store performance, drive sales growth, and ensure a world-class customer experience.

Team Leadership

• Lead, motivate, and develop a team of 6
• Manage recruitment, onboarding, training, and performance reviews
• Build a positive, high-performing team culture

Sales & Performance

• Drive sales and consistently exceed targets
• Monitor KPIs and analyse performance trends
• Identify opportunities to increase revenue and profitability

Store Operations

• Oversee stock control, cash handling, and daily store operations
• Maintain high visual merchandising standards and store presentation

Customer Experience

• Deliver personalised, exceptional customer service
• Build and maintain long-term customer relationships
• Manage enquiries, orders, and complaints efficiently

Planning & Administration

• Plan staff rotas to match trading patterns
• Maintain accurate customer records and databases
• Report store performance to senior management

Health & Safety

• Ensure full compliance with H&S regulations
• Maintain a safe environment for staff and customers

• Experience as a Store Manager, Retail Manager, or Assistant Manager
• Background in luxury jewellery, premium retail, or boutique fashion preferred
• Strong leadership, people management, and coaching skills
• Commercially driven, with a focus on sales growth and profitability
• Organised, proactive, and hands-on
• Excellent communication and interpersonal skills

Technical Skills:

• Microsoft Office
• POS / till systems
• Stock management systems
• Bransom software (desirable)

• Monday – Saturday: 9:15am – 5:10pm
• Some Sundays in December: 9:45am – 4:10pm
• Fixed days off: Sunday & Monday

If you are a motivated Luxury Jewellery Store Manager with a passion for high-end retail and team leadership, we want to hear from you. Apply today with your CV and take the next step in your luxury retail career!