Network Field Service Engineer

We are seeking a Network Field Service Engineer to join our on-site team delivering a Managed Service to one of our main clients site in Preston. This is an operational, site-based role ensuring contractual SLAs are met, device failures are resolved promptly, and customer satisfaction is consistently achieved.

Key Responsibilities

* Physical installation of switches and network equipment

* Configuration of switching infrastructure and Juniper Wireless Access Points

* Troubleshooting and resolving wired network issues (with support from the wider team)

* Maintaining network availability through routine documentation and maintenance practices

* Replacing faulty hardware components (switches, access points, peripherals) when required

* Providing professional updates to customers on incidents, problems, and changes via phone and email

* Maintaining ITSM systems with high-quality work notes

* Participating in an on-call rota to provide onsite support for P1 and P2 incidents, including hardware replacement where necessary

* Engaging with third-party vendors to progress support calls and technical advice

* Ensuring excellent standards of customer care at all times

Knowledge, Skills & Attributes

Essential:

* Knowledge of Juniper switching and wireless

* Knowledge of best practice LAN cabling

* Self-starter with the ability to work independently

* Strong communication skills, able to explain technical issues clearly to different audiences

* Team player, flexible, resilient, and professional

* Customer-facing IT support experience in a fast-paced environment

* Evidence of working effectively in a team

Desirable:

* Hands-on Juniper experience

* Network security knowledge

* Experience in network cabling installation and site surveying

What We Offer

* Enhanced holiday allowance - 25 days annual leave plus bank holidays.

* Holiday Purchase Scheme - option to buy up to 10 additional days each year.

* Enhanced Employer Pension Contributions - 5% employer contribution.

* Private Medical Cover with BUPA.

* EV Salary Sacrifice Scheme.

* Enhanced Family-Friendly Policies