Assistant Front of House Manager – The Medlock at Etihad Campus, Manchester
At The Medlock, we're redefining city centre hospitality with an experience that's polished, heartfelt and unmistakably personal. As Assistant Front of House Manager, you'll support the Front of House leadership team in shaping the guest journey - from warm, confident arrivals to smooth, seamless departures and every meaningful touchpoint in between.
The Medlock, a Radisson Blu hotel is opening at the heart of Manchester's Etihad Campus, home to Manchester City Football club. This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.
The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world.
The new hotel will sit at the heart of a vibrant and evolving Etihad Campus — an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer.
We're opening our doors soon and we're building a team that's as warm, grounded and full of personality as the city we call home.
What you'll be doing:
Supporting the Front of House Manager, you'll help lead our Reception team, creating a welcoming atmosphere where guests feel seen, supported and genuinely cared for.
You'll champion our brand standards, nurture a confident sales and service culture, and bring structure, warmth and pride to a team delivering Medlock moments around the clock.
As an Assistant Front of House Manager, you'll play a key role in setting the tone for our arrival experience and ensuring consistently elevated service - bringing the spirit and personality of Manchester into every guest moment.
What's in it for you?
Join the pre-opening team for a high-profile launch within one of Manchester’s most exciting developments
Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one
Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team
About you:
You have a natural, relaxed warmth and deliver hospitality that feels genuine, and never scripted
You lead with heart, communicate honestly, stay calm under pressure and bring individuality to your presence
You're passionate about developing people - instinctively building team spirit, confidence and pride
You're a strong communicator and collaborator, grounded, dependable and connected to the city's identity
You bring previous hotel customer service experience, in a similar position, ideally within a premium, lifestyle or design led property
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
Valor team member rates at our UK hotels, with rooms from just £30 B&B
Discounted stays for friends and family
50% discount when dining in our restaurants and bars
Free meals while on duty, keeping you well-fuelled
Access to high-street discounts on a range of shops, experiences and more
Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing, both in and outside of work
A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
Healthcare Cash Plan options, from just £5 per month
If you're passionate about service, people and creating something special every day, we'd love to hear from you.
Ready to be a part of history? Apply now and take your hospitality career to the next level.
Click Apply Now..
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
