Technical Account Manager

* Salary: £35,000 - £42,000 per annum, dependent on experience

* Location: Farnborough / Hybrid

* Excellent benefits including healthcare/wellbeing package, life insurance, pension scheme and free onsite parking.

Are you an Account Manager with a passion for IT? Do you enjoy building strong client relationships and delivering the best services?

Due to a period of growth, the opportunity has opened for an IT Account Manager to assist in the expansion and growth of the business.

As the Technical Account Manager you will be hands-on from initial presentations to cross-selling solutions, and creating relationships that generate recurring business.

Technical Account Manager - Key Duties and Responsibilities

* Meet new and existing clients to build strong, profitable business relationships

* Forge and nurture long-term relationships with clients

* Understand the client's ongoing and future needs for tailored solutions.

* Proactively present and endorse services to clients, recognising and acting upon cross-selling opportunities.

* Collaborate with clients and stakeholders to craft solutions, providing insight into the technical and commercial benefits of proposed strategies.

* Coordinate with internal and external teams to capitalize on innovative technology and market trends, aiming for client satisfaction.

* Provide mentorship within the team, advocating for initiatives that enhance business value, efficiency, service quality, and cost-effectiveness.

Experience and Skills Required (Technical Account Manager)

Technical Account Manager - Essential

* Solid account management experience within the IT services sector, ideally an MSP

* A good understanding of MS 365, server, network and computer solutions and telecoms

* Great customer-facing presentation skills

* Excellent interpersonal communication skills

* An inquiring mind

* Can-do, positive attitude

* Proactive approach

* Self-motivated and driven

* Confident, personable, and approachable