• Act as deputy to the Head of People Advice and lead the team in their absence
• Provide expert guidance on complex ER cases, including disciplinary, grievance, performance, absence, and capability
• Advise on high-risk matters such as whistleblowing, settlement agreements, TUPE, redundancy, and tribunal preparation
• Oversee the People Advice phone line, inbox, and business change requests
• Build strong relationships with managers and leaders across the business
• Analyse ER data to identify trends and support proactive interventions
• Mentor People Advisors and support onboarding
• Deliver ER training and contribute to policy development

What You'll Bring

• CIPD Level 5 or equivalent experience
• Significant ER experience in a complex, fast-paced organisation
• Experience in a unionised environment
• Strong knowledge of UK employment law
• Excellent coaching, communication, and stakeholder management skills
• High emotional intelligence and sound judgement