Service Coordinator - Harrier Pneumatics (Bristol)

Our belief is that great companies are powered by great people and led by inspired individuals; individuals who are authentic, who embrace new ideas, and share a mutual respect for each other. We work together, applying deep technical expertise to help our customers solve pressing challenges, with a collective passion to make an impact.

Main purpose of the role:
The service coordinator will provide administrative support functions to the Regional Operations Manager and Regional Service Manager to facilitate the smooth operation of the aftermarket department.

Reporting to:

* Regional Operations Manager

Main duties:

* Receive service inquiry calls from customers and deal with them speedily and effectively.

* Book scheduled service work with the customer and ensure correct usage of resources.

* Sales order processing.

* Facilitate questions from customers.

* Handle customer complaints and refer to correct personnel for investigation.

* Receive and process orders, liaise with customers regarding any changes.

* Coordinate customer requirements to other departments within the business, to ensure effective customer service.

* Communicate solutions, successes and opportunities to the ops manager.

* Liaise with customers to keep them informed of status of jobs, to solicit and resolve inquiries and complaints at the earliest opportunity.

* To monitor the progress of jobs, liaise with sub-contractors, alter schedules and process jobs in accordance with the customers' requirements and to our company standards.

* Allocation of engineers in an effective and efficient manner

* liaising with other coordinators & staff

* Management and application of the service database.

* Management and recording of the hire fleet.

Skills and qualities:

* Minimum 2 years in a customer facing role.

* Excellent time management and the ability to priorities.

* Must have analytical aptitude, good interpersonal and communication skills, self-starter, detail oriented, and a professional attitude and appearance.

* Calmness under pressure. Maintain records to a high standard.

* Excellent verbal and written communication skills; organizational, interpersonal and leadership skills; time management and planning skills.

* Must be computer literate, familiar with Microsoft family of software

Education:

* GCSE standard education.

* Customer Service Qualification beneficial