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DATE ADDED: Tue 08/01/2019

Training Administrator

Haywards Heath, UK


JOB TYPE: Permanent

Training Administrator - Hickstead

Facelift GB Ltd is a leading provider of access platforms with 30 years experience. We are a nationwide company with 7 depots across the UK and offer access platform hire, servicing/breakdown, sales and accredited training.

Facelift holds several H&S based certifications, such as SafeContractor, Achilles (Link-Up & UVDB), CPA, Constructionline, FORS, IPAF Rental + and HEA, as well as being ISO:9001 approved.


  • Answering Training telephones
  • Taking Training bookings
  • Update Training schedule with all bookings
  • Creation of contracts on InspHire
  • Updating GoldMine with customer details and booking notes
  • Sending booking confirmation paperwork to customers
  • Follow-up on enquiries (emails, website, telephone etc)
  • Renewals – IPAF, PASMA & Ladder
  • Upselling of other Facelift services (Hire, Servicing, Sales, Harnesses, other courses/categories, etc)
  • Invoicing of Training courses on InspHire
  • Booking of training courses for the following day (IPAF, PASMA, Ladder) or week (CPC)
  • Processing of all Training delegate paperwork on the relevant online system within the set timeframes (IPAF, PASMA & Ladder)
  • Contacting customers for missing delegate information (e.g. photos, date of birth etc)
  • Receiving in of all training certificates & cards for IPAF, PASMA, Ladder, CPC
  • Sending out of training certificates & cards
  • Analysis of course paperwork
  • Filing of processed delegate paperwork
  • Printing of training documentation for the instructors
  • Ordering of Training paperwork & books for instructors (IPAF, PASMA & Ladder)
  • Arranging lunches for the Hickstead and Purfleet depots Training sessions

Skills Required:

  • Excellent communication skills, both on the telephone and via email
  • Must have good computer skills and an understanding of Microsoft Word, Excel and Outlook
  • Organised and a willingness to learn
  • Attention to detail is essential


  • up to £18k depending on experience 
  • Bonus scheme
  • Auto-enrolment into pension scheme, with employer contributions
  • 20 days holiday, increasing to 25 days, plus statutory holidays
  • Additional training can be provided for the right person

Role: Training Administrator
Job Type: Permanent
Location: Haywards Heath, West Sussex, West Sussex

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