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DATE ADDED: Thu 11/10/2018

Customer Service Manager / Foods

Morristown, USA
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COMPANY: FOOD DISTRIBUTOR

Job Description

JOB LOCATION: JERSEY CITY, NJ

If you enjoy sampling foods, you'll be doing that here!!!

We are a 63-year-young, family-owned food distributor in Hudson County seeking a candidate who possesses exceptional leadership, teamwork and communication skills, with preferably a background in foods. The candidate will primarily oversee customer order taking, data entry and all other aspects of the customer service process. Will interact with other departments including: sales, purchasing, IT, warehouse and accounting, and report to company owners. Background in CS office management strongly preferred.

Being a true foodie would also be highly beneficial!

Specifically the Customer Service Manager will be responsible for:

· Managing all aspects of customer service including phone, data entry and email.

· Handling occasional escalated customer service issues in a professional and diplomatic manner.

· Ensuring customer satisfaction is developed and maintained.

· Assisting customer service reps, outside sales reps and their customers with daily phone orders, menu planning and substitutions.

· Implementing incentive programs for CS personnel to drive sales.

· Creating job descriptions and departmental SOPs.

· Contributing to the continuous improvements and development of company website.

· Interviewing, training and performance reviews of all CS personnel.

Qualities and Qualifications:

· A talented professional with 2 - 5+ years of management experience preferably in an office setting with a customer service/food-related supervisory background.

· A self-starter with a strong sense of taking the initiative.

· Ability to work cross-functionally with other department members.

· Ability to work under pressure, juggle multiple issues and handle the unexpected.

· Solid analytical and problem-solving skills.

· Exceptional listening, oral and written skills.

· Strong commitment to quality.

· Excellent computer knowledge and math skills.

· Taste-testing required, so must be open-minded to all types of food!

*Bachelor's Degree preferred.

Compensation:

We offer an excellent salary commensurate with experience plus a benefits package including:

· Health insurance

· Dental

· 401K

· Life insurance

· Vacation, sick and holiday pay

· Product purchase discounts

*Must pass all background checks.

Free parking in private lot. Easy access to public transportation!

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Role: Customer Service Manager / Foods
Job Type:
Location: Morristown,

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