Customer Service Representative

* £25,700 + bonus

* Monday - Friday (3 days a week working from home)

* Professional study support & Clear progression opportunities

* Regular salary reviews

* Fantastic company benefits including: Private medical, gym facilities, buy and sell holiday

* Based in Tadworth

About the Role

We're looking for enthusiastic Customer Service Representatives to join a growing Client Services team at a leading global business. This full-time position offers a flexible hybrid working model with two days per week in office and the rest remote.

You'll be the first point of contact for their clients—delivering exceptional service, resolving queries, and building trust with each interaction. If you have strong communication skills and are passionate about helping people, we'd love to hear from you.

Key Responsibilities

* Manage client and adviser queries via phone, email, and letter

* Own and resolve customer enquiries

* Explain products and services with clarity

* Handling calls and ensuring enquiries / concerns are resolved effectively

* Dealing with vulnerable customers

Person Specification

* Good standard of education (GCSEs or equivalent, including English and Maths)

* Previous experience in a customer service role is preferable

* Excellent communication skills - spoken and written (business-level English required)

* Confident telephone manner and ability to build rapport

* Strong customer focus - committed to delivering a great experience

* Comfortable using digital tools and open to learning new systems

What You'll Get

* £25,700 base salary + 10% bonus

* Hybrid working - 2 days in office

* Buy and sell holiday

* Gym on site

* Annual salary reviews

* Comprehensive training programme and study support (regular salary reviews)

* Clear career progression path

* Supportive team culture and modern working environment

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer