Microsoft Dynamics 365 Support Technician

Pertemps are recruiting for a Microsoft Dynamics 365 Support Technician for their client in the Stoke on Trent area on a temp to perm basis.
 
For this Microsoft Dynamics 365 Support Technician role you will be responsible for:

Provide first and second-level support for issues related to Microsoft Dynamics 365
Troubleshoot and resolve problems within Dynamics 365 applications and integrations
Support end-users by addressing questions and promoting best practices
Coordinate with Microsoft and external partners as needed
Perform regular system maintenance, updates, and performance tuning
Assist with data migration, backups, and recovery processes
Document support procedures, resolutions, and user guides
Participate in testing and rollout of new features and system updates
Escalate complex issues to Dynamics 365 developers or external consultants 
For this Microsoft Dynamics 365 Support Technician role you will require the following:

Hands-on experience supporting Microsoft Dynamics 365 (especially CRM, Sales, or Finance)
Knowledge of the Power Platform (Power Apps, Power Automate) is a plus
Basic understanding of SQL and relational databases is beneficial
Strong troubleshooting skills and a customer-first mindset
Clear and professional communication skills
Comfortable working independently and within a team environment 
For this Microsoft Dynamics 365 Support Technician role you will require the following certifications:

Degree in Computer Science, Information Systems, or related field (or equivalent work experience)
Microsoft Dynamics 365 Fundamentals certification or similar is preferred 
Details for this for this Microsoft Dynamics 365 Support Technician role:
Working hours: Monday to Friday 0900am - 1700pm
Salary: 25k - 50k depending on level of experience
Location: Newcastle-under-Lyme
Temp to Perm position

If you are interested in this Microsoft Dynamics 365 Support Technician role, please click apply