Proactive management of the performance of a claims team and maintain effective oversight of a claims portfolio. To assist the claims leadership team's implementation of strategic goals and to drive delivery of excellent claims service to all customers.
The Role
Canopius specialises in providing D&F property, heavy industry insurance and construction policies to a wide range of customers. We have an exciting opportunity for an individual to join the D&F/ Heavy Industry claims team as a Claims Manager. We are looking to recruit a motivated and skilled individual who is dedicated to open market international property business. This is a great opportunity to manage a team of passionate claims adjusters at a top Lloyd's of London syndicate with global operations.
The Claims Manager will need to proactively manage the claims team in all aspects: day to day workload, career progression and technical oversight of delegated claims authority holders ("DCAs"). The team comprises of two senior adjusters, two adjusters and two claims apprentices. The Claims Manager has responsibility for managing the D&F/ Heavy Industry portfolio whilst additionally handling their own claims, which have complex characteristics such as extra contractual bad faith and complex placement arrangements.
A key component of this role is catastrophe claims management and the ability to manage claims surges post catastrophe events. As the claims manager, you will be asked to support the business by providing catastrophe ultimate figures, catastrophe claims plan compliance and recommending catastrophe claims best practices.
Outside of the Claims function, the Claims Manager will be expected to collaborate closely with key stakeholders; actuarial team, risk, reinsurance & compliance, complaints and the delegated management team. There will be opportunities to assist with developing the business, including fostering relationships with our brokers, coverholders, external vendors, and insureds.
Throughout all these activities, the Claims Manager will act in accordance with, drive, and further the aims set out in the claims vision: "to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market", whilst always demonstrating and upholding the Canopius claims values. The Claims Manager will be expected to support the Head of Property & Casualty Claims, Head of UK Claims and other senior leaders in the implementation of the claims strategy; working collaboratively across the global claims team.
Responsibilities:
You will monitor the profitability of the accounts in your portfolio, by reviewing the actual versus expected results and ensure that there is meaningful claims input into monthly tracking meetings and quarterly reserving meetings, and to flag areas of the claims portfolio that are underperforming to underwriters, actuaries and management.
You will demonstrate and ensure effective, appropriate and meaningful collaboration between you and your team, and key internal customers within Canopius (underwriting, actuarial, complaints, outwards reinsurance, finance, senior management, catastrophe management, risk, compliance, operations, HR and all other stakeholders).
You will proactively develop and maintain relationships, and drive and oversee your team's relationships, with key external customers (key brokers, external vendors, and where relevant, coverholders and insureds) and to ensure regular interaction with them, seeking feedback on your team's performance.
Skills and experience:
Lloyd's Claims Lead Arrangements and related claims handling systems
Coverholder & delegated claims authority holders ("DCAs") management and oversight
A proven track record of effective management of claims demonstrating a high level of technical competency.
Knowledge of key issues affecting the D&F property, Heavy Industry and Construction claims market.
