Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Technology team is committed to delivering an outstanding service that empowers our users through reliable, scalable, and modern IT solutions.

As a Desktop Support Engineer, you’ll be the first point of contact for technical issues, ensuring our staff can work efficiently whether in the office or remotely. You’ll also support automation and optimization projects that improve our technology landscape.

Responsibilities

• User Support
  • Providing 1st line support to our end-users to ensure all IT equipment is performing at its optimum level and that Servicedesk tickets are responded to and solved within their agreed Service level Agreements.
  • Analysing and troubleshooting hardware and software issues, escalating to 2nd line support if required.
  • Providing on-site support to our London office and supporting remote workers.
  • Creating new user accounts and archiving and removing leaver accounts.

• Device & Software Management
  • Installing new hardware and software – using our automation tools Intune and Autopilot.
  • Provisioning laptops for new staff members and for laptop refreshes using Microsoft Intune.
  • Troubleshooting meeting room AV and VC issues

• Collaboration & Communication Tools
  • Collaborating with colleagues to fix issues or action tasks
  • Communicating issues, problems or new features using tools such as Microsoft Teams

• Continuous Improvement
  • Proactively researching new Office 365 features and suggest tools to keep our technology fresh and at the forefront of our industry.

The Desktop Support Engineer is a key role in helping us to maintain the first class service to our users and allowing our IT team to continue with our value adding projects.

• Experience in IT support
• A love for technology
• Experience with Windows 10 and 11
• Experience with Office 365 products
• Proactive and problem-solving
• Experience addressing issues hands-on, including physical setup and maintenance of hardware and meeting room AV equipment
• Ability to embrace internal processes and procedures, update and create user guides.
• Ability to prioritise and handle various tasks
• Good Interpersonal skills