IT Support Engineer - Infrastructure & End-User Systems

Location: Lutterworth (must live within 30 miles)
Full-time | Hybrid On-Site | Some travel to US
Sector: Technology / Secure Software
Salary: 30-40k depending on experience

A fast-growing UK-based tech company is seeking an experienced IT Support Engineer to help maintain and improve its internal systems across local and international sites. The successful candidate will support a range of infrastructure—from user devices to cloud services—ensuring reliability and a great user experience.

What You'll Be Doing

* Resolving user support requests across hardware, software, and network services

* Supporting cloud-based systems, remote access, and virtualisation platforms

* Maintaining internal documentation and system records

* Collaborating on infrastructure projects and upgrades

* Assisting with hardware provisioning and software installations

* Contributing to support rota and covering occasional out-of-hours issues

* Coordinating with external vendors for equipment and services

What You'll Bring

* Proven experience in a multi-platform support role (minimum 3 years)

* Strong knowledge of Windows environments, networking, and endpoint security

* Intune experience

* Familiarity with cloud technologies (e.g., Azure, AWS), virtualisation (e.g., VMware)

* Experience working in structured, process-driven teams

* Strong problem-solving and communication skills

* Ability to manage priorities, work independently, and mentor others when needed

* Full UK driving licence

* Industry certifications are desirable(Microsoft, CompTIA, etc.)

* Experience with IT compliance or information security frameworks

* Prior exposure to regulated industries or critical systems

* Eligibility for UK security clearance

If this sounds like a good fit for you, please apply with a copy of your updated CV and I'll be in touch