A fantastic opportunity has become available for a Front of House Manager at a well-known boutique hotel overlooking St Paul's Square in Birmingham's Jewellery Quarter.

With 34 stylish bedrooms, alongside a busy bar and restaurant and a growing calendar of private events and functions, this is a key leadership role within a fast-paced, lifestyle-led venue.

You will lead the front of house, reservations and housekeeping teams (approx. 8 team members), taking ownership of the guest journey and bedroom performance, while also overseeing the planning and coordination of events from enquiry through to handover to the operations team.

Hotel Front of House Manager job in Birmingham, Highlights:

£35,000 salary
Full-time, permanent role (5 days out of 7, including weekends)
Progression opportunities within an independent hospitality group (4 Midlands sites)
28 days holiday
Free on-site parking
Staff discounts across all venues (including friends & family)
50% local gym membership discount
Employee Assistance Programme
Hotel Front of House Manager job in Birmingham, Role Overview:

Front of House & Team Leadership

Lead and manage Reception, Reservations and Housekeeping teams
Drive high service standards and guest experience across all touchpoints
Oversee rotas, recruitment, training and team development
Bedrooms & Guest Experience (Core Focus)

Take ownership of bedroom performance, including occupancy, ADR and upselling
Ensure rooms are consistently delivered to a high standard of presentation and readiness
Work closely with housekeeping to maintain efficiency, quality and attention to detail
Drive a proactive, guest-focused approach at reception
Events & Functions (Key Focus)

Take ownership of event enquiries and bookings, managing them from initial enquiry through to confirmation
Coordinate event details, ensuring all requirements are clearly communicated to the relevant departments
Act as the key link between guests and the operational teams
Ensure all event plans are accurate, organised and handed over effectively for delivery
Identify opportunities to maximise event revenue and repeat business
Commercial & Operational Management

Support delivery of key financial and service KPIs
Work closely with senior management to review performance and targets
Ensure compliance with health & safety and operational procedures
Hotel Front of House Manager job in Birmingham, Ideal Candidate:

Experience in a Front Office / Reception management role within a hotel or similar hospitality environment
A strong understanding of rooms division operations, including reservations, occupancy and guest journey
Strong organisational and communication skills, with the ability to manage bookings, enquiries and guest requirements effectively
Exposure to events, functions or group bookings would be beneficial, but is not essential
A hands-on, organised and detail-driven leader, who thrives in a fast-paced environment
If you're passionate about boutique hotels, guest experience and being part of a dynamic, multi-faceted venue, we'd love to hear from you