Client

Local Authority in Croydon

Job Title

Resident Involvement Officer

Pay Rate

£22.55 an hour PAYE/£29.82 an hour UMBRELLA

Hours

36 Hours a week(Mon-Fri)9AM-5PM

Duration

Initial 6 month contract

Location

HYBRID WORKING-3 Days office based/site visists in Croydon, 2 days from home

Description

This role is essential in ensuring effective resident engagement, supporting tenant empowerment, and maintaining compliance with regulatory requirements. The Resident Involvement Officer plays a key role in:

* Facilitating resident consultation meetings and engagement events.
* Supporting scrutiny panels and ensuring residents have a voice in service improvement.
* Managing resident communication, including newsletters, surveys, and feedback mechanisms.
* Ensuring compliance with Tenant Satisfaction Measures (TSMs) and regulatory engagement requirements.
* Coordinating mystery shopping exercises, roadshows, and resident panels to improve service delivery.

Essential knowledge:

An understanding of the local government framework
An understanding of the principles and good practice in relation to customer engagement, consultation, feedback and involvement
An understanding of how digital engagement can play an important role in resident involvement, engagement and consultation activitiesAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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