In this role, the primary objective is to effectively manage a portfolio of both prospective and existing customers within a specified geographical region. The focus is on growing the business by making outbound sales calls to potential customers, ultimately driving an increase in business revenue. Additionally, the role involves managing a pipeline of existing customers through outbound phone calls on a predetermined sales cycle to boost sales volume. Moreover, this position requires the sourcing of leads using a variety of lead generation techniques. It is essential to provide exceptional customer service while
also identifying opportunities to offer "value-add" products and services within the defined geographical area of responsibility, thus enhancing the overall customer experience and business growth.
Generate new business customers through outbound calls, ensure all potential customer leads are followed up on within specific time periods.
Ensure excellent customer service to all existing and prospective customers.
Proactive regular telephone contact with sales offices of allocated accounts to develop direct to site business (bulk and packed).
Keep sales team updated with details of branches contacted in their areas and direct to site developments (bulk and packed).
Co-ordination of current promotions, special offers roll out and product launches.
Generate new business leads through effective lead generation techniques.
Effectively manage your sales cycle and develop an effective pipeline in order to generate more business from existing customers.
Effectively maintain a pipeline in order to generate word of mouth referral business from existing customers to increase new business revenue.
Complete structured outbound call plans with prospects through telephone presentations and telephone referral networking, effectively communicate Heidelberg Materials value proposition.
Identify strategic and key business opportunities within the market and ensure these opportunities are converted.
Effective time management to ensure answering incoming calls within specific target levels and converting prospective customers.
Identify and develop relationships with key prospects and judgement makers of existing customers effectively communicating Heidelberg Materials value and unique selling proposition and differentiators.
Regularly conduct market analysis and gather market intelligence within the industry.
Identify opportunities to "add value" and contribute to the success of the customers' business.
Achieve daily, weekly and monthly revenue and volume targets.
Ensures data is accurately captured within Heidelberg Materials CRM and other sales management systems - following all guidelines to ensure consistency.
Effectively and efficiently ensure deals are closed, and all activities are aligned to Heidelberg Materials Company Values and Building Blocks.
Proactively collaborate with customers & internal stakeholders to achieve desired win-win outcomes.
Provide timely and accurate feedback and advice to relevant stakeholders.
Implement and support segment strategies and achieve targets.
Support supply chain operations for key customers.
Track and assess KPIs/rebates/volume developments and communicating these to senior management.
Attend and/or organize relevant internal and external meetings and events.
Prepare presentations for internal and external meetings and communicate outcomes.
Support the Commercial Directors as required.
· Provide SiaS support.
To update all areas of knowledge as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.
To comply will all aspects of the HR Policies and Procedures of the Company.
