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DATE ADDED: Wed 17/10/2018

Customer Service Representative

Sarasota, USA


Job Description


The customer service representative is responsible for providing a premium customer experience for online customers by using in-depth product knowledge as well as clear communication with team members within a fast growing e-commerce startup.

Essential Functions

  1. Provides timely and accurate information to incoming customer order status and product knowledge requests.
  2. Processes customer orders/changes/returns according to established department policies and procedures.
  3. Works closely with the credit department to resolve disputed credit items.
  4. Provides timely feedback to the company regarding service failures or customer concerns.
  5. Partners with the sales team to meet and exceed customer's service expectations.


  1. Customer/Client Focus.
  2. Problem Solving/Analysis.
  3. Time Management.
  4. Communication Proficiency.
  5. Teamwork Orientation.
  6. Technical Capacity.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Required Education and Experience

  1. 3+ year customer service experience.
  2. Excellent grammar skills and polished communicator.

Preferred Education and Experience

  1. Bachelors degree in business, marketing or a related discipline.
  2. Customer service experience with health and wellness products.
  3. Certified personal trainer or equivalent experience in fitness.

Additional Eligibility Qualifications

Candidate must have a passion for helping others achieve their goals and providing a top-notch customer experience from start to finish. 

Company Description
Steel Supplements, Inc. sells the highest quality body building supplements! Forged in Steel, backed by Science!

Role: Customer Service Representative
Job Type:
Location: Sarasota,

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