We are looking for a proactive Import & Export Customer Service Clerk to join a busy logistics team. This role is perfect for someone with strong customer service experience within freight forwarding, and confidence handling time-critical shipments.

• Providing customer service support for import and export shipments
• Managing time-critical bookings and ensuring smooth movement of freight
• Communicating with customers, carriers and internal teams
• Monitoring shipments and resolving any issues quickly
• Handling queries, updates, and documentation requirements

• Experience in import/export customer service (freight forwarding essential)
• Strong communication skills and ability to work under pressure
• Good attention to detail and organisational skills
• Confident using IT systems
• Ability to prioritise time-sensitive tasks

Monday to Friday pm