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DATE ADDED: Thu 27/06/2019

Third Party Claims Handler

Kent, UK

JOB TYPE: Permanent

SALARY: £20000 - £21000/annum

Third Party Claims Handler

*** Recruitment Day for this role is going to be held on Tuesday 23rd July***

Salary: Staring at £18,000 increasing to £21,000

Hours: 35 hours per week, Monday to Friday 9am-5pm

Location: Tunbridge Wells


To pro-actively handle a portfolio of third Party motor claims across various skillsets.


* Managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.

* Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.

* Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).

* Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.

* Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation.

* Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.

* Developing and maintaining effective relationships with colleagues and business partners.

* Pro-actively managing personal training and development requirements.

* Undertaking general claims tasks, as required.

* Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly

* Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met


* Previous insurance experience not essential, full training to be provided

* Strong customer service and communication skills

* Ability to manage and prioritise own workloads

* Willingness to develop self and new skills

* Ability to work with flexibility in a proactive claims environment

* Good market knowledge

* Good commercial awareness
Role: Third Party Claims Handler
Job Type: Permanent
Location: Kent,

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