Business Unit Director M&E

Location: Kent Office 
Salary: £80,000 - £100,000 (basic)
Benefits: 25 days holiday + bank holidays, performance-based bonus, Laptop, Car allowance/company car.

Role Overview

We are seeking an experienced and visionary Business Unit Director to lead our M&E Division .

This critical leadership role will drive the strategic growth, operational performance, and cultural alignment of the business unit with our company values: Customer Centricity, Operational Excellence, Safety First, Ownership, and Results-Driven Performance.

You will be responsible for overseeing end-to-end operations, financial performance, team development, compliance, and client relationship management—ensuring the division consistently delivers high-quality service while maintaining a strong focus on safety and profitability.

Key Responsibilities

Develop and execute business strategies aligned with company objectives.
Set clear, measurable goals and performance targets for the division.
Track and adjust business plans based on KPIs, financial metrics, and market trends.
Ensure efficient day-to-day operations and seamless collaboration with helpdesk, engineers, and service teams.
Allocate resources effectively to drive performance and service delivery.
Champion process improvement initiatives to enhance productivity and cost efficiency.
Develop and manage the unit's P&L, budgets, and forecasts.
Drive revenue growth, profitability, and margin improvement through accurate job costing and regular review of financials.
Ensure transparency in financial reporting to senior leadership.
Lead, coach, and inspire a high-performing team of managers and engineers.
Set clear responsibilities, conduct regular performance reviews, and identify development opportunities.
Maintain role clarity and accountability across the unit.

Required Skills & Qualifications

Education & Experience

Proven experience in an Operational Directorship role.
Background in Mechanical, Fire, and Smoke (F&S) services is essential.
Experience in managing technical field teams and multi-disciplinary units.
Technical & Analytical

Proficient in job costing, budgeting, and data analysis.
Detail-oriented with experience in risk assessments, PPE compliance, and workforce allocation.
Able to translate complex data into actionable strategy and reporting.
Leadership & Communication

Exceptional leadership and mentoring skills.
Strong communicator - clear, concise, and confident with stakeholders at all levels.
Highly organised, with excellent decision-making and conflict-resolution abilities.
Professional and calm under pressure, with a solutions-oriented mindset.

Preferred Qualifications

ILM or equivalent leadership training.
Strategic thinker with the ability to drive future planning and long-term vision.
Proven ability to build and develop teams.
Customer-centric with a passion for delivering service excellence.
Ambitious and driven, with a growth mindset