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DATE ADDED: Sat 05/10/2019

Customer Service Rep (Call Center) (Lynn Haven,FL)

Lynn Haven, FL, US
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About the CompanyTeleperformance is a strategic partner to the worlds leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.Our people feel they are part of something way bigger than just a job. We try to make a positive difference in peoples lives and make the world a better place.Responds to customer phone inquiries regarding all aspects of client business, in a timely, accurate and professional manner, consistently meeting all guidelines. Essential Functions:Responsible for all customer inquiriesProvide excellent customer serviceFollow up to customer inquiriesTroubleshoot equipment and system problemsResolve issues on first callAppropriately communicate with customersThrives in a fast-paced environmentExercise retention effortsIdentify customers who are comparison-shopping and offer alternative solutions or additional products and services to meet the customers needs.Build and maintain customer loyaltyQualifications:Must be 18 years of age or olderStrong written and verbal communication skills and an ability to work with people from diverse backgroundsAbility to multi-task, good organizational and time management skills.6 months of Customer Service experience preferredAbility to consistently meet schedule requirementsEducation/Experience:High school diploma or GED requiredPrevious experience in a customer service position is a plusAny customer service, quality, or training certification is a plusCommunication and Numeric Skills:Ability to read, analyze, and interpret verbal and written instructions.Ability to write business correspondence.Ability to effectively present information and respond to questions from customersAbility to speak effectively with individuals identified in Work Relationships.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.Computer Skills:Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts.Knowledge of Word and/or Excel sufficient to enter data, copy or cut and paste data and print results as required.Ability to manage multiple web or software based programs simultaneously. Teleperformance is an equal opportunity employer.Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence. Associated topics: call center, client service, customer, customer service representative, help desk, phone call, representative, service call, support specialist, trouble resolution
Role: Customer Service Rep (Call Center) (Lynn Haven,FL)
Job Type:
Location: Lynn Haven, FL,

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