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DATE ADDED: Thu 11/10/2018

Field Service Dispatcher

Lincolnshire, USA
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COMPANY: CRAWFORD THOMAS RECRUITING

Job Description

Field Service Dispatcher - Lincolnshire, IL (up to $18 / hour) 

Job Purpose: 

  • To coordinate and maintain the service technicians’ daily schedules and optimize technician routing in order resolve service calls in a timely manner and meet customer expectations.
  • To work cross-functionally between sales, service, and finance.
  • To deliver clear and concise communications with department managers, colleagues and clients; including keeping customers appraised as to company schedule and requested lead-times.

Duties and Responsibilities:

  • Responsible for generating installation works orders and scheduling all direct service work orders
  • Prioritize work to best meet customer demands/requirements and maintain high level of customer satisfaction
  • Optimize technician routes based on geography, job type & technician skill set
  • Collaborate and provide transparent communication between clients, customer service, sales & field service
  • Provides real-time updates to stakeholders regarding schedule changes due to escalation or unforeseen conflicts
  • Responsible for follow-up with stakeholders to ensure job completion and/or creating additional re-work orders as necessary
  • Maintains and updates customer database to ensure accurate account detail (ie. Addresses, phone numbers, equipment, etc.)
  • Collaborates with sales managers and service technicians in order to forecast installation workload and properly allocate technical resources
  • Maintains active call log and works with local service teams to resolve oldest pending items and priority calls
  • Follows up with clients to ensure work has been completed to their satisfaction – will measure by survey feedback

Qualifications: 

  • Two years related experience and/or training in customer service, dispatching or project management with advanced customer service skills
  • High school diploma or general education degree (GED)
  • Organized with excellent communication and computer skills
  • Geographical knowledge of service area or map reading skills
  • Knowledge of industry is recommended but not required

 


Role: Field Service Dispatcher
Job Type:
Location: Lincolnshire,

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