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Date Added: Wed 22/06/2022

Customer Service Advisor

WA1, UK
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Company: MERIDEN MEDIA

Job Type: Permanent, FullTime

Salary: £22000/annum

Job Description

Our client, a leading accident repair specialist based in the Warrington area, are currently looking to recruit a number of Customer Service Advisors to join their expanding team.
You will be providing excellent Customer Service Care to both commercial and domestic clients.

Hours: Mon to Fri 08:00 - 17:00 + 09:00 - 18:00, one Sat 08:00 - 12:00 in three

Benefits of the successful Customer Service Advisor:-

* Company pension

* Cycle to work scheme

* Childcare vouchers

* Refer a friend bonus

As a Customer Services Advisor your duties will be as below:

* Answering incoming calls

* Contact and schedule customers appointments

* Organise collection of vehicles and allocate courtesy cars as required

* Keeping up to date records with activity on the company's database

* Dealing with customer queries and accurately recording all information

* Obtaining customer images

* Appropriately deal and escalate any sign of customer dissatisfaction

Experience required:

* Call Centre or Contact experience would be beneficial

* Insurance experience would be advantageous but not is essential

* Excellent organisational and communication skills

* Ability to prioritise and be self-motivated

* Well organised

* Good attention to detail

* Time management skills and ability to work to deadlines

* Confident telephone manner

* Friendly personality

* IT Literate
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