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Date Added: Wed 07/10/2020

Customer Support Representative

Reigate, UK
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Company: INTRUM

Job Type: Permanent, FullTime

Salary: 20500

Do you have previous Customer Service experience? Are you looking for an opportunity to build upon your skills in a supportive , rewarding , fast-paced environment, where employee development and progression is encouraged? We are currently looking for a group of Customer Support Representatives to join our growing Collections department for an initial 6 month fixed term contract with a view to going ; If you want to work for a business where 90% of our employees are proud to work for us, 97% identify with our values and 95% of employees believe that our services satisfy our customer needs, then we would love to hear from you! Your role As a Customer Service Representative you will approach customers in a respectful and ethical ; The successful candidates will ensure that all customers are treated fairly, establishing a full understanding of the customers financial circumstances in order to agree an affordable repayment arrangement.
Training You will receive training from our in-house Training Specialists and you will have a Manager who will ensure you have everything you need to complete your role successfully! Your responsibilities Contacting customers via the dialler system in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement.
Handling outbound and inbound calls.
Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s ; Explaining the benefits of reaching their “debt free date” and providing clear information and timescales with regard to their agreed payment term.
Communicating with customers in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to the Data Protection Act.
Building rapport with customers and creating a positive customer experience.
Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum’s governing bodies, which includes the TCF (Treating Customers Fairly) framework and the FCA Consumer Credit Sourcebook.
Providing guidance to customers on the availability and services of the Free Money Advice sector.
Effective note taking – ensuring records of calls are complete, accurate, professional and a true reflection of the conversation.
Meeting and exceeding monthly targets including call quality and compliance.
What we are looking for Previous experience working in a customer service environment Ability to build rapport and engage in communication with any audience A desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding Be proficient at using various systems Desired skills Previous experience working on a dialler Previous experience in a call centre environment Benefits Monthly bonus Ongoing training and career development Reward and recognition LinkedIn Learning Courses Onsite gym Discounts on high street vouchers Pension scheme Employee Assistance Programme Excellent transport links Salary £20,500 per annum About us Intrum is the industry-leading provider of credit management services.
At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways.
Our business is about helping others.
Helping individuals in debt get out of difficult situations.
Helping companies get paid so they can grow, employ and prosper.
We want to make a difference by ethically supporting thousands of customers to pay off their debt.
Our people care about treating our customers fairly and we care about our people.
Additional information Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process.
You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.
Intrum UK are an equal opportunities employer.
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