Company: NASHROCK RECRUITMENT
Job Type: Permanent, FullTime
Salary: Salary negotiable
We are working with a very well known brokers based in Milton Keynes who are looking for an experienced Claims Executive within Financial Lines.
This is a hybrid role with 2 days in the office.
What you will be doing:
- You will be managing the full claims process from investigation to settlement, with a variety of size cases including larger and more complex.
- You will be working closely with internal departments and external stakeholders to ensure a smooth and timely resolution.
- As well as analysing data and identifying trends, you will also create reports, reduce the frequency of claims and look to improve the overall claims process.
- With your experience within claims, you will provide support and guidance to the claims handler and other team members.
Experience needed:
- A strong and deep understanding of Financial Lines insurance policies, coverage types and claims procedures
- Experience working within a brokerage
- Excellent client relationship management experience is require
- An understanding of the general and legal principles of insurance along with the relevant regulatory and legal frameworks.
- A fully customer focused approach
- Excellent communication skills along with being assertive, confident and resilient under pressure.
- Strong negotiation skills and resilient under pressure
- Experience in coaching or mentoring junior teams members where you provide constructive feedback that aids their professional growth.
- Experience in providing compassionate care and emotional support, guidance and encouragement to clients who are facing distressing situation.
- Ideally holder of BDMA (British Damage Management Association) Certificate
- A bonus if you are Cii or ACii qualified