Hours: 30 hours per week. Monday to Friday 9am-3pm

Hourly rate: £12.60 per hour

What kind of work will I do?

As a Hospitality Assistant, you will:

• Support the kitchen team by taking responsibility for key tasks such as washing up, cleaning, and helping with basic food preparation, ensuring everything runs smoothly behind the scenes.
• Assist with food transportation, ensuring that meals are delivered in a timely and safe manner to our residents and dining areas.
• Help maintain cleanliness and hygiene in the kitchen, to ensure a safe and pleasant environment for staff and residents alike.
• Provide support in the restaurant during busy periods, serving residents and ensuring their dining experience is enjoyable and comfortable.
• Play a key role in ensuring the smooth running of daily operations, contributing to the overall well-being of our residents and the success of the kitchen.

What we're looking for

To be successful in this role, you'll need:

• Experience in kitchen environments, particularly with washing up and cleaning, as well as supporting food preparation when needed.
• A strong focus on customer service. Even though this is primarily a back-of-house role, you will occasionally interact with residents, so a friendly and approachable attitude is key.
• Attention to detail and an understanding of the importance of maintaining hygiene standards in the kitchen.
• Flexibility to assist in the restaurant during busy periods, ensuring the best experience for our residents.
• A willingness to pitch in and help where needed in a busy, multi-tasking environment.

Skills and Experience

Communication

• Write notes and messages - numeracy, literacy and verbal skills.
• Communicate with people with differing communication needs.
• Encourage and influence.
• Understand and follow instructions and procedures.
• Strong customer service skills.
• Mixed methods and mediums of communication.

Thinking style

• Analyses and evaluates given information.
• Adapts style and approach appropriate to situation or task.
• Structures tasks/activities.
• Pre-empts issues and trouble-shoots.
• Refers appropriate decisions to line manager.
• Identify and recommend learning and development areas for colleagues.
• Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well- being and Values

• Works effectively as part of a team.
• Builds relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.
• Collaborate with residents - tailoring service to meet individual needs.
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
• Understand the needs of older people and people with dementia (including willingness and motivation to learn).
• Aware of cultural and individual differences in all interactions and service areas.

Working with others

• Works effectively as part of a team.
• Builds relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.
• Flexible style, stepping in to support team members when required, including on other sites.

Other Skills and Qualifications

Essential

• Knowledge and experience of good food hygiene practices

• Knowledge of health and safety principles

• Good standard of general education

Desirable

• Barista trained

• Food hygiene qualification level 2

• Diploma (or NVQ) level 1 Catering/Food Service or equivalent

• Experience working in a busy café/restaurant environment

• Experience of working with older people

• Experience using an EPOS

The role

Being in one of our catering teams means you'll be providing hot, healthy and satisfying food not only for residents, but also for visitors and your fellow colleagues. Within the catering team there are a range of roles, including head chefs, sous chefs, commis chefs, catering assistants and hospitality support workers.

Training and development

There is plenty of opportunity to perfect your skills, and plenty of room for career development and a chance to work your way up the ranks within the catering team.