A well loved retailer with a loyal customer base is looking for a Senior eCommerce Executive to join their growing team.
This privately owned business has a wonderful family feel and ensures progression and development opportunities for all employees.
If you have 2+ years ecommerce experience and are looking for autonomy and a logical step up, then this could be the ideal next role for you.
Responsibilities:
- Working closely with Ecommerce Manager to ensure product launches happen on time and products are assigned to all appropriate listing pages
- Analysis of product revenue & conversion rates to achieve targets
- Maximise cross selling opportunities through product recommendations, continual review of performance and placement
- Ensuring all promotional/sale activity is set up accurately and tested ahead of launch working alongside Ecommerce executive
- Weekly/ monthly reporting including category performance, content and recommendations analysis, A/B test results
- Monitor onsite customer behaviour and propose actions to improve conversion and reduce bounce rates
- Providing ad hoc analysis as required to support internal teams e.g. marketing, buying
- Continually review product performance and propose actions to maintain momentum of bestsellers and improve slow sellers
- Monitoring performance of onsite content and proposing changes to maximise revenue and profit
- Working closely with Marketing, Buying and Ecommerce Manager to influence the development/testing roadmap
- Ensure that each item on sale is fully optimized for copy and imagery for both the customer and for SEO
- Regular review of competitor activity to propose UX improvements/tests
- Support with UAT of new onsite features/capabilities as and when required
- Troubleshooting website/pricing/customer issues and liaising with appropriate teams to resolve issues and provide feedback in a timely manner
- Support wider team where appropriate, e.g. channel landing page testing
- Keep up to date with industry best practices and new platform features to ensure we're getting the most from the information/tools available
About you:
- Min 2 years ecommerce experience in Retail or similar B2C industry
- A strong commercial mindset and customer first approach
- Excellent data and analytics skills, with confident use of Excel to manipulate data into meaningful insight
- Experience using Google Analytics is essential and understanding of Hot jar, Search Metrics, Moz is advantageous
- Highly organised and methodical with ability to prioritise workload effectively
- Comfortable working in a fast-paced business
- A passion for fashion/retail and detail but always seeks continuous improvement
- Proactive and positive approach to problem solving - a can do attitude
- Team player with excellent communication skills both internally and externally
- Role will involve a mix of home and office working, however when once back to normal the successful candidate would be required to work from the office full time
