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Date Added: Thu 03/12/2020

Senior Ecommerce Executive

Knowsley, UK
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Job Type: Permanent

Salary: £23000 - £30000 / annually

A well loved retailer with a loyal customer base is looking for a Senior eCommerce Executive to join their growing team.

This privately owned business has a wonderful family feel and ensures progression and development opportunities for all employees. 

If you have 2+ years ecommerce experience and are looking for autonomy and a logical step up, then this could be the ideal next role for you. 

Responsibilities:

  • Working closely with Ecommerce Manager to ensure product launches happen on time and products are assigned to all appropriate listing pages
  • Analysis of product revenue & conversion rates to achieve targets
  • Maximise cross selling opportunities through product recommendations, continual review of performance and placement
  • Ensuring all promotional/sale activity is set up accurately and tested ahead of launch working alongside Ecommerce executive
  • Weekly/ monthly reporting including category performance, content and recommendations analysis, A/B test results
  • Monitor onsite customer behaviour and propose actions to improve conversion and reduce bounce rates
  • Providing ad hoc analysis as required to support internal teams e.g. marketing, buying
  • Continually review product performance and propose actions to maintain momentum of bestsellers and improve slow sellers
  • Monitoring performance of onsite content and proposing changes to maximise revenue and profit
  • Working closely with Marketing, Buying and Ecommerce Manager to influence the development/testing roadmap
  • Ensure that each item on sale is fully optimized for copy and imagery for both the customer and for SEO
  • Regular review of competitor activity to propose UX improvements/tests
  • Support with UAT of new onsite features/capabilities as and when required
  • Troubleshooting website/pricing/customer issues and liaising with appropriate teams to resolve issues and provide feedback in a timely manner
  • Support wider team where appropriate, e.g. channel landing page testing
  • Keep up to date with industry best practices and new platform features to ensure we're getting the most from the information/tools available

About you:

  • Min 2 years ecommerce experience in Retail or similar B2C industry
  • A strong commercial mindset and customer first approach
  • Excellent data and analytics skills, with confident use of Excel to manipulate data into meaningful insight
  • Experience using Google Analytics is essential and understanding of Hot jar, Search Metrics, Moz is advantageous
  • Highly organised and methodical with ability to prioritise workload effectively
  • Comfortable working in a fast-paced business
  • A passion for fashion/retail and detail but always seeks continuous improvement
  • Proactive and positive approach to problem solving - a can do attitude
  • Team player with excellent communication skills both internally and externally
  • Role will involve a mix of home and office working, however when once back to normal the successful candidate would be required to work from the office full time
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