An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and family run business based in Southampton. As a Customer Service Advisor, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally.

Hours and Package

* Permanent & Part-time

* 9.00am - 3.00pm or 10.00am - 4.00pm, Monday to Friday (30 hours per week)

* £20,384 per annum

* 22.5 days per year including bank holidays

* Down-time rooms, onsite gym and more!

Responsibilities of a Customer Service Advisor:

* Handle customer enquiries via telephone and email in a professional manner

* Process all customer orders and maintain accurate and up-to-date records

* Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery

* Assist the internal Sales team with administrative duties and phone cover during peak times

* Carry out additional ad-hoc duties as required to support the business.

The ideal Customer Service Advisor:

* Prior customer service experience, ideally within manufacturing

* Excellent written and verbal communication skills and ability to communicate effectively

* Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy

* Strong organisational, prioritising and problem-solving skills

* Conscientious, self-motivated, and able to work independently

* Strong team-working skills, contributing positively to a collaborative environment

* Patient, polite, and assertive approach

If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW