Resident Liaison Officer
📍 Tonbridge (Office-Based) - Covering Kent
💰 £30,000 + Car Allowance

We are currently recruiting for a proactive and personable Resident Liaison Officer to join a well-established and growing organisation delivering essential works across Kent. This is an office-based role in Tonbridge with regular travel across the region, offering a great opportunity for someone who thrives in a customer-focused environment.

As a Resident Liaison Officer, you will act as the key point of contact between residents, site teams, and internal departments, ensuring clear communication and a positive customer experience throughout project delivery.

• Build and maintain strong relationships with residents, keeping them informed of upcoming works and timelines
• Act as the main point of contact for resident queries, concerns, and feedback
• Coordinate access to properties and support site teams with scheduling
• Provide regular updates and ensure residents are aware of any changes or disruptions
• Manage complaints effectively, ensuring timely resolution and high levels of satisfaction
• Maintain accurate records of interactions and project updates
• Support the delivery of works in line with health & safety and customer service standards

• Previous experience in a Resident Liaison Officer or customer-facing role within housing, construction, or property services
• Strong communication and interpersonal skills, with the ability to handle sensitive situations professionally
• Highly organised with excellent attention to detail
• Able to work both independently and as part of a team
• Full UK driving licence (essential)

• Competitive salary of £30,000
• Car allowance
• Stable, long-term opportunity within a supportive team
• Exposure to a variety of projects across Kent

If you're passionate about delivering excellent customer service and enjoy working in a fast-paced, people-focused role, we'd love to hear from you.