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DATE ADDED: Mon 13/01/2020

Crosscheck Evaluator

WILMINGTON, DE, US
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COMPANY: INNOVATIVE HOSPITALITY SOLUTIONS, INC.

JOB TYPE: Permanent, FullTime

Innovative Hospitality Solutions (IHS) (https://ihsimpact.com) is currently seeking a quality assurance evaluator for its CrossCheck business line. This position provides services to IHS clients focusing on ensuring exceptional customer experiences through quality assurance and compliance assessments for food service, hospitality and employee amenities in: Corporations, Healthcare Systems and Universities. This person will conduct onsite quality assurance evaluations utilizing the proprietary CrossCheck technology at IHS client locations. These evaluations will include:
· Full and Limited Service Cafes
· Retail Foodservice
· Patient Dining Services
· Resident Dining Services
· Coffee Bars
· Vending
· Micro Marts
· Conference Centers
· Fitness Facilities The person will be responsible to: Ensure that quality assurance inspections and reporting reflect the results of work performed by contracted service providers as well as self-operated departments, applying evaluation guidelines and instructions. Support all aspects of CrossCheck quality assurance department including, but not limited to delivery, client scheduling, data, systems, program analysis, and service execution. Effectively communicate in a timely manner with consultants, peers and clients on deliverables, timelines and support, as needed. May travel two to four weeks a month. Duties & Responsibilities:
· Working closely with IHS CrossCheck management, develop test areas and templates based on client needs and venue.
· Complete quality assurance evaluations for multiple clients utilizing the CrossCheck defined standards and procedures.
· Provide prescriptive commentary on all test areas that are below expectations to mitigate future quality compliance issues.
· Prepare and transmit quality assurance reports to clients and operators reflecting the work performed.
· Create evaluation calendars, accurately estimating time and resources required to complete each evaluation, organizing, and communicating information to key stakeholders.
· Assist Consultants and Principals on project work by conducting research and analysis as needed.
· Enter communication with client’s using Pipedrive CRM tool.
· Enter billable time and expenses using BillQuick Project Management and Accounting software per company standards.
· Attend regularly scheduled team meetings via web meeting or in person.
· Participate in ongoing employee engagement survey processes.
· Maintain an active Food Safety and Sanitation certification (ServSafe).
· Perform additional job duties as requested. Qualifications:
· Bachelor’s Degree (B.A./B.S.), in Hospitality / Food & Beverage Management, Business or Culinary related disciplines or demonstrated management experience in hospitality-related positions.
· 5 years of project management or related experience.
· Excellent verbal and written communication skills with the ability to communicate professionally with peers, clients, and operators.
· Must possess ability to collaborate with senior level personnel and provide leadership to stakeholders regarding best business practices and continuous improvement processes.
· Exceptional work ethic, self-motivation, positive attitude, and willingness to learn.
· Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Key Competencies:
· Ability to work independently under minimal supervision
· Proficient project management skills
· Analytical and financial aptitude
· Critical thinking and problem-solving skills
· Planning and organizing
· Influencing and leadership skills
· Collaborative approach with strong interpersonal skills
· Track record of initiative, integrity and good judgment Travel:
· Travel requirements: Average of 2 – 4 trips per month, based on client and IHS support demand
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