Transport Operations Manager

Salary: £50,000k - £55,000k package

Type: Full time permanent

Location: North West - M6 / M62 / Warrington

Sector: Intermodal & UK Road

This is an excellent opportunity to join a global organisation in a Transport Operation Manager appointment. You will have responsibly for several large client contracts ensuring all KPI's are achieved + be the main point of contact for your customers, providing support to UK road, Sea & Rail freight throughout the UK / European region.

Key Areas: -

* CPC qualification

* Leadership, People, planners & fleet Management

* Accident investigations H&S

* Customer Service / Client Management

* Maximising commercial opportunities

The key responsibilities: -

* Customer Service - Responsible for the delivery of a high standard of Customer Service against agreed targets.

* Driver Management - effective performance management, coach & support

* Accident investigations H&S, near misses

* Manage MPG performance and driving efficiency records, implement improvement actions where required.

* Responsibility for your fleet WTD & Tachograph Infringements.

* Manage health & safety investigations

* Monitor and review fleet ensuring vehicle maintenance is planned effectively

* Customer - develop and maintain productive relationships with regional customer sites and representatives. Ensure relevant KPI's are prepared and targets for performance reviews are met.

* Act as main point of contact on a national level to develop and exceed customer expectations.

* Sales maximisation - Responsible for continual sales maximisation by means of regular contact with all customers.

* Leadership & Management - Responsible for all aspects of L&M. Performance Management, coaching, mentoring, engagement, development & communication.

* Manage internal and external customer service against a standard set of KPIs & budgets

* Adherence to all maintenance related activity working closely with the operations team to achieve full compliance

Person Specification: -

· Previous experience of working within a supply chain logistics environment

· Previous experience of FMCG multi customer operation

· Good analytical and numerical skills

· Good knowledge of Microsoft / Excel applications